General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician Principle Duties and Responsibilities:

♦ Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

♦ Assist Service/Customer Operators with incoming service calls when needed.

♦ Accurately interview and document customer concerns.

♦ Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

♦ Create repair orders, and route work to technicians or mechanical associates. ♦ Obtain accurate estimates and approvals for Extended Service Policy claims.

♦ Consult with customers regarding needed repairs.

♦ Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

♦ Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

♦ Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications: Work requires ability to: ♦ Demonstrate exceptional interpersonal, communication, and customer service skills.

♦ Demonstrate exceptional telephone etiquette and active listening skills.

♦ Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Customer Satisfaction processes.

♦ Intermediate computer skills, including spreadsheet knowledge.

♦ Successfully work with associates in other departments within the store.

♦ Perform multiple duties in a high-energy, fast-paced working environment.

♦ Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

♦ Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

♦ Requires walking or standing for extended periods of time.

♦ Work hours with shifts that may include evenings, weekends, and 12-hour days.

♦ Follow all O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

♦ Adhere to all Company policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

♦ Complete manufacturer Training courses as designated for the job role

Job Type: Full-time

Pay: $40,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Shift:

• 10 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Auto Dealership service advisor: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person